Patrick Domingues

What I learned during the pursuit if my ITIL Foundation Certification from ThoughtRock

•     What is ITIL; its strategic and operational benefits; and an overview of ITIL’s certification program
• ITIL’s key concepts, definitions and objectives
• ITIL’s “service-driven lifecycle” approach, and the structure, components, processes and functions of the five core ITIL processes and functions, t
• A high level description of the main activities, goals and benefits
• Process interrelationships and inter dependencies, what “process integration” and “business integration” really mean
• Key metrics and management reporting