ITIL Foundation Certification
What I learned during the pursuit if my ITIL Foundation Certification from ThoughtRock
- What is ITIL; its strategic and operational benefits; and an overview of ITIL’s certification program
- ITIL’s key concepts, definitions and objectives
- ITIL’s “service-driven lifecycle” approach, and the structure, components, processes and functions of the five core ITIL processes and functions, t
- A high level description of the main activities, goals and benefits
- Process interrelationships and inter dependencies, what “process integration” and “business integration” really mean
- Key metrics and management reporting
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