ITIL Foundation Certification

What I learned during the pursuit if my ITIL Foundation Certification from ThoughtRock

  •     What is ITIL; its strategic and operational benefits; and an overview of ITIL’s certification program
  • ITIL’s key concepts, definitions and objectives
  • ITIL’s “service-driven lifecycle” approach, and the structure, components, processes and functions of the five core ITIL processes and functions, t
  • A high level description of the main activities, goals and benefits
  • Process interrelationships and inter dependencies, what “process integration” and “business integration” really mean
  • Key metrics and management reporting

ITIL Foundation Certification
ITIL Foundation Certification

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