Aug 2017 – CurrentTeamLogicIT - Jacksonville, Florida
Provides senior level customer support services to users and organizations. Serves as consultant while using ITIL to provide evaluations of customer service effectiveness, recommends strategic and operational changes for best client solutions, practices and operations to meet the organization’s goals and reduce costs while understanding of the capabilities and constraints of technology and resource implications in terms of budgets. Responsible for planning, designing, and carrying out projects and analyses of the organization's requirements; coordinating, facilitating, or participating on project teams, as a peer, with experts both within and outside the organization. Performs special project management and informational briefings as required that effect customer support disciplines. Provides advice and training related to hardware and software operations to employees and customers.
Jan 2016 – Aug 2017TeamLogicIT - Jacksonville, Florida
Lead IT Specialist
Provides senior level customer support services to users and organizations. Serves as consultant in specialty areas that concern a variety of functional operations and provides technical assistance, advice and training related to hardware and software operation to employees and customers. Responsible for project management planning, designing, and carrying out projects and analyses of the organization’s requirements; coordinating, facilitating, or participating on project teams, as a peer, with experts both within and outside the organization.
Jun 2013 - Nov 2015Antisyn - Jacksonville, Florida
Technical Support Team Lead
Motivating the team to achieve high standards and goals. Implements technical assistance and support in all areas of servers, workstations, hardware and software. Responds to client IT issues by determining diagnostic tests and implementation so that issues can be resolved in a timely and efficient manner.
Jul 2011 - 2013TeamLogicIT - Orange County, Florida
IT Support Technician
Job Duties at this TLIT Location: Diagnosing computer hardware and software issues for clients by determining the nature of their technical dilemmas and patiently assisted them until resolution. Physically did location based upgrades and installation on all computer software, networks, and all integrated systems to ensure accuracy and compatibility and performance, including any other updates and maintenance
Jun 2010 – Jun 2011TeamLogicIT - Flagler County, Florida
IT Support Technician
“Patrick Domingues has been our inside technician; as such, Patrick has learned to utilize SystemWatch IT (Kaseya) to manage our current 18 clients 167 workstations, 8 Servers and to maintain them at a 90% + Health rating. Patrick also: manages AutoTask our ticketing system providing initial help desk tech service, takes all incoming calls for the office, fixes dropped off computers, creates SystemWatch IT Assessment Reports and when needed handles on-site repairs, he is responsible for making verification and qualification sales calls establishing a first line of customer contact.”
Jul 2008 – Jun 2010J&R Computer Services - Volusia County, Florida.
This BreakFix company was one of the starting points of my advancement in troubleshooting processes, learn how to go about troubleshooting and supporting the following. • Spyware, malware, virus removal. • Network / Server Administration. • Repair Hardware issues with PC’s or Servers. • Answers various questions from clients. • Help Desk Support Via phone. • Supply onsite customer tech support. • Type step by step logged invoices for clients.
2006 - 2009Florida Christian University
Bachelor's degree, Counseling Psychology
Decided to study this to have a better handle on the psychology of people.
2005 - 2006Daytona Community College
Associate of Science (AS) - Computer/Information Technology Administration and Management
This was part of dual enrollment so some college coursework was completed.
2002-2006Flagler Palm Coast
Flagler Palm Coast High School, Palm Coast, Florida – Year: 2002-2006
Princess Place Preserve
While attending FPCHS for 3 years I gave History and Estuary Tours of a 1200 acre park called “The Princes Place Preserve.”