Resume

Experience

Aug 2017 – Current
TeamLogicIT - Jacksonville, Florida

IT Manager

Provides senior level customer support services to users and organizations. Serves as consultant while using ITIL to provide evaluations of customer service effectiveness, recommends strategic and operational changes for best client solutions, practices and operations to meet the organization’s goals and reduce costs while understanding of the capabilities and constraints of technology and resource implications in terms of budgets. Responsible for planning, designing, and carrying out projects and analyses of the organization's requirements; coordinating, facilitating, or participating on project teams, as a peer, with experts both within and outside the organization. Performs special project management and informational briefings as required that effect customer support disciplines. Provides advice and training related to hardware and software operations to employees and customers.

Jan 2016 – Aug 2017
TeamLogicIT - Jacksonville, Florida

Lead IT Specialist

Provides senior level customer support services to users and organizations. Serves as consultant in specialty areas that concern a variety of functional operations and provides technical assistance, advice and training related to hardware and software operation to employees and customers. Responsible for project management planning, designing, and carrying out projects and analyses of the organization’s requirements; coordinating, facilitating, or participating on project teams, as a peer, with experts both within and outside the organization.

Jun 2013 - Nov 2015
Antisyn - Jacksonville, Florida

Technical Support Team Lead

Motivating the team to achieve high standards and goals. Implements technical assistance and support in all areas of servers, workstations, hardware and software. Responds to client IT issues by determining diagnostic tests and implementation so that issues can be resolved in a timely and efficient manner.

Jul 2011 - 2013
TeamLogicIT - Orange County, Florida

IT Support Technician

Job Duties at this TLIT Location: Diagnosing computer hardware and software issues for clients by determining the nature of their technical dilemmas and patiently assisted them until resolution. Physically did location based upgrades and installation on all computer software, networks, and all integrated systems to ensure accuracy and compatibility and performance, including any other updates and maintenance

Jun 2010 – Jun 2011
TeamLogicIT - Flagler County, Florida

IT Support Technician

“Patrick Domingues has been our inside technician; as such, Patrick has learned to utilize SystemWatch IT (Kaseya) to manage our current 18 clients 167 workstations, 8 Servers and to maintain them at a 90% + Health rating. Patrick also: manages AutoTask our ticketing system providing initial help desk tech service, takes all incoming calls for the office, fixes dropped off computers, creates SystemWatch IT Assessment Reports and when needed handles on-site repairs, he is responsible for making verification and qualification sales calls establishing a first line of customer contact.”

Jul 2008 – Jun 2010
J&R Computer Services - Volusia County, Florida.

IT Technician

This BreakFix company was one of the starting points of my advancement in troubleshooting processes, learn how to go about troubleshooting and supporting the following. • Spyware, malware, virus removal. • Network / Server Administration. • Repair Hardware issues with PC’s or Servers. • Answers various questions from clients. • Help Desk Support Via phone. • Supply onsite customer tech support. • Type step by step logged invoices for clients.

Education

2006 - 2009
Florida Christian University

Bachelor's degree, Counseling Psychology

Decided to study this to have a better handle on the psychology of people.

2005 - 2006
Daytona Community College

Associate of Science (AS) - Computer/Information Technology Administration and Management

This was part of dual enrollment so some college coursework was completed.

2002-2006
Flagler Palm Coast

High School

Flagler Palm Coast High School, Palm Coast, Florida – Year: 2002-2006

Volunteer Experience

2002-2005

Princess Place Preserve

While attending FPCHS for 3 years I gave History and Estuary Tours of a 1200 acre park called “The Princes Place Preserve.”

Share me please:
Share on LinkedIn
Linkedin
Tweet about this on Twitter
Twitter
Share on Facebook
Facebook

Client & IT Management

AutoTask (Ticketing Software)

95%

ConnectWise (Ticketing Software)

95%

Kaseya (IT Management Software)

90%

LabTech (IT Management Software)

90%

Comodo One (IT Management Software)

90%

Medical Software Skills

Allscripts EHR

75%

Allscripts PM

70%

Practice Velocity EMR

60%

Practice Velocity PM

60%

Software Skills

Microsoft Hyper-V

85%

VMware

80%

Microsoft SQL Server

50%

Microsoft Dynamics CRM

75%

Microsoft Office 365

90%

Microsoft Azure

60%

Microsoft AD

80%

Adobe Suite

90%

Quickbooks Suite

70%

Acronis Backup

90%

Intronis Backup

90%

Barracuda Backup

90%

Datto Backup

80%

Operating System Skills

Windows Server 2016

90%

Windows Server 2012

90%

Windows Server 2008

90%

Windows OS for workstations

95%

VMware Suite

70%

Linux Distros

50%

Hardware Skills

Sonicwall Firewalls

80%

Cisco SMB Firewalls

70%

Sophos Firewalls

60%

Unifi / Netgear / Dell / Cisco SMB - Switches

90%

Dell / HP / Other – WS & SRV

90%

Dell / HP / Xerox / Other – Printers

90%

Programming Skills

Html/CSS

50%