Resume
Experience
Jan 2023 - Present
The Spice & Tea Exchange
IT Manager
• Develop and implement IT policies and strategies to support the organization's goals. • Lead the IT department, including hiring, training, and performance evaluation of staff. • Ensure alignment of IT infrastructure with current and future business requirements. • Oversee the maintenance, development, and implementation of all IT systems, including hardware, software, and networks. • Manage IT security protocols and disaster recovery systems to protect data and ensure continuity of operations. • Uphold compliance with legal, regulatory, and policy requirements regarding information and technology systems. • Manage risk related to IT, including cyber threats, data loss, and system failures. • Monitor performance of information technology systems and provide recommendations on improvements. • Ensure customer service is timely and accurate on a daily basis. • Develop and manage the IT department's budget to ensure resources are allocated effectively. • Negotiate and manage contracts with technology vendors and service providers.
Jun 2022 - Jan 2023
The Spice & Tea ExchangeSr. Systems Engineer
• Developed and executed comprehensive cloud migration strategies, facilitating a seamless transition to cloud infrastructure, thereby enhancing organizational agility and reducing infrastructure costs. • Administered Microsoft 365 and Azure environments, with a focus on optimizing performance and reliability of cloud services. Implemented and managed Microsoft Intune for mobile device and application management, ensuring compliance and enhancing security. • Implemented Single Sign-On (SSO) integrations for multiple applications, leveraging Azure Active Directory for streamlined user access, improved security protocols, and enhanced identity management. • Maintained high availability and minimal downtime of critical services, employing best practices in IT security and identity management to safeguard organizational data. • Introduced Remote Monitoring and Management (RMM) tools to gain deeper insights into endpoints, significantly improving the capabilities of internal and external technical support teams and enhancing endpoint security.
Feb 2022 - Jun 2022
iVenture - Jacksonville, Florida
Project Engineer
As a Project Engineer, I specialize in designing, implementing, and maintaining sophisticated Windows server, application, and network technologies. My role also encompasses assisting in developing project scopes and managing the migration of data and server applications. My duties include: • Designing, installing, and maintaining the latest Microsoft Windows server technologies, associated applications, and virtualization technologies. • Configuring network hardware such as switches, firewalls, and routers. • Taking complete responsibility for system and network migrations, ensuring seamless data and application transfers for networks of 10-250 users. • Planning and executing server, application, and data migration projects, which can range from 2 days to 8 weeks. • Regularly engaging with team members and clients to discuss technology design and planning, as well as project scopes. • Providing training and technical advice to team members on both new and existing technologies.
Aug 2017 – Feb 2022
TeamLogicIT - Jacksonville, Florida
IT Manager
Provided expert-level support and guidance to users and organizations, driving enhancements in customer service and operational efficiency. Excelled in applying technology solutions within budget constraints to achieve organizational objectives. Adept at planning and executing projects that align with organizational needs, collaborating effectively with teams across the organization and beyond. Managed special projects and delivered critical briefings to improve customer support practices. Provided comprehensive training on hardware and software to enhance user competency and satisfaction.
Jan 2016 – Aug 2017
TeamLogicIT - Jacksonville, FloridaLead IT Specialist
Provides senior level customer support services to users and organizations. Serves as consultant in specialty areas that concern a variety of functional operations and provides technical assistance, advice and training related to hardware and software operation to employees and customers. Responsible for project management planning, designing, and carrying out projects and analyses of the organization’s requirements; coordinating, facilitating, or participating on project teams, as a peer, with experts both within and outside the organization.
Jun 2013 - Nov 2015
Antisyn - Jacksonville, Florida
Technical Support Team Lead
• Spearheaded a technical support team, fostering a culture of excellence and setting high standards and goals to ensure superior service delivery. • Support strategies across servers, workstations, hardware, and software, enhancing system performance and reliability. • Directed the team in diagnosing computer hardware and software issues, utilizing in-depth analysis to pinpoint problems and crafting patient, detailed resolutions for clients. • Upgrades and installations, ensuring seamless integration and optimal operation of computer software, networks, and integrated systems. • Rapidly responded to client IT issues, designing diagnostic tests and interventions to resolve complex technical problems efficiently and effectively. • Regular updates and maintenance protocols, significantly improving system efficacy and client satisfaction.
Jul 2011 - 2013
TeamLogicIT - Orange County, FloridaIT Support Technician
• Diagnosed computer hardware and software issues, identifying the root cause of technical problems and providing comprehensive support to clients until resolution. • Performed location-based upgrades and installations on computer software, networks, and integrated systems, ensuring optimal accuracy, compatibility, and performance. • Conducted regular updates and maintenance tasks to enhance system efficiency and reliability.
Jun 2010 – Jun 2011
TeamLogicIT - Flagler County, FloridaIT Support Technician
Managed IT infrastructure for 18 clients, including 167 workstations and 8 servers, maintaining over 90% system health with SystemWatch IT (Kaseya). • Led help desk support via AutoTask, providing efficient technical solutions and managing incoming office calls. • Conducted repairs for drop-off computers, generated IT assessment reports, and performed necessary on-site repairs. • Executed verification and qualification sales calls, establishing initial customer contact and aiding business development
Jul 2008 – Jun 2010
J&R Computer Services - Volusia County, Florida.
IT Technician
This BreakFix company was one of the starting points of my advancement in troubleshooting processes, learn how to go about troubleshooting and supporting the following. • Spyware, malware, virus removal. • Network / Server Administration. • Repair Hardware issues with PC’s or Servers. • Answers various questions from clients. • Help Desk Support Via phone. • Supply onsite customer tech support. • Type step by step logged invoices for clients.
Education
2006 - 2009
Florida Christian University
Bachelor's degree, Counseling Psychology
Decided to study this to have a better handle on the psychology of people.
2005 - 2006
Daytona Community College
Associate of Science (AS) - Computer/Information Technology Administration and Management
This was part of dual enrollment so some college coursework was completed.
2002-2006
Flagler Palm Coast
High School
Flagler Palm Coast High School, Palm Coast, Florida – Year: 2002-2006
Volunteer Experience
2002-2005
Princess Place Preserve
While attending FPCHS for 3 years I gave History and Estuary Tours of a 1200 acre park called “The Princes Place Preserve.”