Patrick Domingues

If you’re encountering issues with your TP-Link Omada wireless connection becoming non-functional after some time, please follow the troubleshooting steps outlined below.

Symptoms

The problem manifests as client devices being unable to find the SSID for either frequency band, resulting in the EAP’s SSID ceasing to broadcast. This occurs regardless of the proximity of the clients to the access point.

Troubleshooting

Note: If this is your initial setup of the EAP, we highly recommend executing a RESET on the device to verify if client devices can identify the default WiFi network, such as TP-Link_5G_XXX/TP-Link_2.4G_XXX.

1. Verify the Physical Connection: Ensure all Ethernet cables are in good working condition, and confirm that the wireless LED light on the EAP is on. We advise trying different power sources (like a POE Switch or POE Adapter) to identify if the issue might be related to an unstable power supply.
2. Test with Multiple Client Devices: Conduct a power cycle on the EAP, and attempt to connect to both the 2.4GHz and 5GHz SSID with various client devices. Make sure to check if all devices, ranging from PCs to mobile phones, are unable to find the SSID. To ensure accurate results, position the client device close to the EAP.
3. Adjust Wireless Settings:

• Ensure that both the SSID Broadcast and Wireless Radio are active.
• Verify that the WLAN Schedule is turned off.
• Experiment with different Channels and Channel Widths for dual-band.
• Try different Tx Power settings, such as Low, Medium, or High.
• Modify the WPA security encryption method. You could also set up a test SSID without a password or any advanced settings for a specific EAP.

Factory Reset: Utilize a pin to press the Reset hole and monitor any changes in the EAP’s lights. If you can’t locate the default WiFi name, such as TP-Link_5G_XXX, on your devices when the EAP is in standalone mode, follow these steps:

1. Access the router’s web interface and go to the DHCP Client list.
2. If the EAP is listed along with its IP address, ping the IP address following the instructions in the provided document. If the ping is successful, use this IP address to access the EAP’s web interface. Alternatively, if the EAP is not in the DHCP Client list:
3. Disconnect the EAP from your router and link a PC directly to the EAP using an Ethernet cable.
4. Assign a static IP address, such as 192.168.0.10, to the PC. Refer to the appropriate guide for setting a static IP address.
5. Ping the EAP’s default IP address, 192.168.0.254. If the ping is successful, use this IP address to access the EAP’s management page.

Check Wireless Settings: Ensure that the 2.4GHz and 5GHz Wireless Radios, as well as the SSID Broadcast, are all enabled.