In this tutorial you will learn in a few simple steps on how to transfer Unifi UDM Pro Owner to a new ui.com owner account. This will come handy when you acquired a new client or accidently used the wrong account to register the UDM Pro into unifi.ui.com
Step 1: Make sure you have local access via IP to your UDM Pro before proceeding.
Step 2: Log into unifi.ui.com using the old ui.com owner account and all except the owner, remove all accounts that have access to your UDM Pro.
Step 3: Use the old owner account to log into UDM Pro using IP address
Step 4: Create a backup of all UDM Pro configurations.
Step 5: Create a new Super Admin “Local Access Only” account.
Step 6: Now in the UDM Pro settings disable Remote Access by going to
- “Remote Access”.
Step 7: Log in with the new Local Admin
Step 8: Make sure that you are completely logged off ui.com with the previous owner account and log into the new ui.com owner account.
Step 9: Re-enable “Remote Access” and sign in using the new owner credentials.
Step 10: Add all other users back if needed.
Make sure your UDM Pro has UniFi OS UDM Pro 1.11.0
Step 1: Log into unifi.ui.com with the current owner
Step 2: We will now provide access to the new Owner Email Account
- Click Users
- Click Add User
- Select Super Admin Role
- Enter new Owner Email
- Click Add
Step 3: Accept the Email Invite for the new owner account.
Step 4: Access your UniFi OS for the UDM Pro.
- Click Settings.
- Click Advanced.
- Click Transfer Owner.
- On the Popup, from the dropdown select the new Owner.
- Click Transfer.
Step 5: Make sure you can access the firewall locally via IP as well with the new owner. If not create a new local account for it.
Factory reset your UDM Pro and reconfigure.
Access your UniFi OS for the UDM Pro.
Click Factory Reset.
- Wait and reconfigure with correct Owner Account.