How To Transfer Unifi UDM Pro Owner

In this tutorial you will learn in a few simple steps on how to transfer Unifi UDM Pro Owner to a new ui.com owner account. This will come handy when you acquired a new client or accidently used the wrong account to register the UDM Pro into unifi.ui.com

 

Option 1

Step 1: Make sure you have local access via IP to your UDM Pro before proceeding.

Step 2: Log into unifi.ui.com using the old ui.com owner account and all except the owner, remove all accounts that have access to your UDM Pro.

Step 3: Use the old owner account to log into UDM Pro using IP address

Step 4: Create a backup of all UDM Pro configurations.

Step 5: Create a new Super Admin “Local Access Only” account.

Step 6:  Now in the UDM Pro settings disable Remote Access by going to

  • Settings
  • Advanced 
  • “Remote Access”.

Step 7: Log in with the new Local Admin

Step 8: Make sure that you are completely logged off ui.com with the previous owner account and log into the new ui.com owner account.

Step 9: Re-enable “Remote Access” and sign in using the new owner credentials.

Step 10: Add all other users back if needed.

 

Option 2

Make sure your UDM Pro has UniFi OS UDM Pro 1.11.0

Step 1: Log into unifi.ui.com with the current owner

Step 2: We will now provide access to the new Owner Email Account

  1. Click Users
  2. Click Add User
  3. Select Super Admin Role
  4. Enter new Owner Email
  5. Click Add

Step 3: Accept the Email Invite for the new owner account.

Step 4: Access your UniFi OS for the UDM Pro.

  1. Click Settings.
  2. Click Advanced.
  3. Click Transfer Owner.
  4. On the Popup, from the dropdown select the new Owner.
  5. Click Transfer.

Step 5: Make sure you can access the firewall locally via IP as well with the new owner. If not create a new local account for it.

 

Option 3

Factory reset your UDM Pro and reconfigure. 

  1. Access your UniFi OS for the UDM Pro.

  2. Click Settings.

  3. Click Advanced.

  4. Click Factory Reset. 

  5. Wait and reconfigure with correct Owner Account.

I hope this article was helpful, if you have any questions, please feel free to contact me. If you would like to be notified of when I create a new post, you can subscribe to my blog alert.

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